SpinsUp Terms and Conditions

Welcome to SpinsUp. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By registering an account with SpinsUp, completing the spinsup register process, or otherwise using our platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use our services.

About Our Casino

SpinsUp is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958. We operate under a licence issued by the Tobique Gaming Commission, licence number 0000002. Our casino was established to offer players in Canada, Australia, New Zealand, Norway, Italy, Arabic-speaking markets, and other international regions a secure and entertaining online gaming environment. SpinsUp casino online is available in English, French, Norwegian, Italian, and Arabic, with localized versions including EN-CA, EN-AU, EN-NZ, FR-CA, NO, IT, and AR.

Eligibility and Account Registration

To create an account and use the spinsup login system, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require all players to provide accurate, current, and complete information during spinsup register. You are solely responsible for maintaining the confidentiality of your spinsup casino login credentials and for all activities that occur under your account.

• We may request identity verification documents before processing withdrawals
• We reserve the right to suspend or close accounts that provide false information
• You may only hold one account with us at any time
• We do not permit the use of our services from restricted jurisdictions

Restricted Territories

We do not accept players from Afghanistan, American Samoa, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada (Ontario and New Brunswick provinces), China, Cuba, Cyprus, El Salvador, Estonia, France, Germany, Greece, India, Iran, Iraq, Israel, Japan, Latvia, Libya, Lithuania, Malta, Netherlands, North Korea, Poland, Portugal, Romania, Russia, Switzerland, Syria, Ukraine, the United Kingdom, the United States, Venezuela, Yemen, and other territories listed in our restricted countries policy. We reserve the right to refuse service to residents of any restricted location.

Deposits and the SpinsUp Bonus

Our minimum deposit is €20 (equivalent amounts apply in USD, NOK, AUD, CAD, NZD, and ZAR). We accept deposits via Visa, Mastercard, Maestro, Bank Transfer, Paysafecard, Neosurf, Skrill, Neteller, ecoPayz, MiFinity, Pay4Fun, MuchBetter, Interac, iDebit, and multiple cryptocurrencies including Bitcoin, Ethereum, Litecoin, and Tether. When you claim a spinsup bonus code or spinsup promo code, you agree to the specific wagering requirements attached to that offer.

Our Welcome Package offers up to €/$5,000 plus 300 Free Spins across your first four deposits. Each spinsup casino bonus component carries a 40x wagering requirement on bonus and free spins winnings, a maximum bet of €5 (or local currency equivalent), and a validity period of 3 days. Slots contribute 100% toward wagering (excluding jackpot slots), while table games and video poker contribute 5%. Players from Israel, Spain, Sweden, the UK, and the USA are not eligible for these promotions.

We also offer additional spinsup bonus opportunities such as the Tuesday Reload, Thursday Boost, Friday Fortune, Sunday Funday free spins, Lucky Box codes, and seasonal tournaments. Each promotion has its own terms regarding minimum deposit, wagering, and validity, which we publish on our promotions page. We reserve the right to modify, withdraw, or cancel any spinsup no deposit bonus or other offer at our discretion, subject to applicable law.

Withdrawals

Our minimum withdrawal amount is €20 (or the currency equivalent). We impose withdrawal limits of €2,000 per day, €5,000 per week, and €20,000 per month, with higher limits for CAD, AUD, and NZD accounts. Progressive jackpot wins are paid in full regardless of standard limits. When you request a spinsup withdrawal, we may take up to 72 hours for processing, depending on your chosen method and verification status. Once approved, e-wallet and cryptocurrency payouts are typically instant, card withdrawals take 1-3 days, and bank transfers take 5-7 days.

We reserve the right to request additional verification documents before releasing any spinsup deposit or withdrawal funds. Failure to provide requested documentation may result in delayed or declined withdrawal requests.

Loyalty Program and VIP Club

Our Loyalty Program consists of 10 levels with a combined prize fund of €/$100,000 plus daily, weekly, and monthly cashback ranging from 3% up to 20%, depending on your tier. Players who reach higher levels gain access to our invitation-only VIP Club, which includes a personal account manager, enhanced cashback rates, higher deposit and betting limits, exclusive tournaments, and special gifts. All cashback and cash rewards carry a 10x wagering requirement with a maximum win of 10x the bonus amount.

Games and Providers

SpinsUp features more than 10,000 games, including over 2,000 slots, from 190+ providers such as Pragmatic Play, Play'n GO, NetEnt, Evolution, Hacksaw Gaming, and many more. Our spinsup live casino includes blackjack, roulette, baccarat, poker, and game shows powered by providers including Evolution, Ezugi, and Playtech Live. We offer spinsup slots across multiple categories including Megaways, Bonus Buy, Jackpot, and Drops & Wins titles. We do not guarantee the continuous availability of any specific game or provider and may add or remove titles at our discretion.

Responsible Use of Our Services

By using SpinsUp, you agree not to engage in fraudulent activity, bonus abuse, collusion, or any form of cheating. We reserve the right to void winnings, close accounts, and withhold funds where we reasonably suspect a breach of these Terms. We encourage responsible gambling and provide tools to help you manage your deposits, losses, and session time.

Customer Support

Our support team is available 24/7 via LiveChat, email, and WhatsApp for VIP members, in English, German, and Russian. You can reach us at support@spinsup.com, or vip@spinsup.com for VIP-related inquiries. We aim to resolve all player disputes fairly and promptly in accordance with our licence requirements.

Limitation of Liability and Changes to Terms

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of SpinsUp. We may update these Terms from time to time, and continued use of our services after changes are posted constitutes your acceptance of the revised Terms. We recommend checking this page periodically to stay informed about any updates affecting your account, bonuses, or gameplay.

If you have questions about these Terms, our spinsup casino app, or any aspect of your account, please contact our support team before continuing to use our services.